Salesforce Managed Services & Support

Keep your platform secure, optimized, and aligned with evolving business needs, without adding operational overhead.
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Proven across 60+ projects - orchestrating Salesforce environments in complex, regulated industries

Key benefits of Salesforce managed services

Consistent platform performance

Maintain a stable, well-functioning Salesforce environment through proactive monitoring, issue resolution, and regular optimization.

Faster response to business challenges

Adapt Salesforce quickly as processes, teams, and priorities change, without relying on ad hoc development or internal capacity.

Reduce operational risk

Minimize disruptions, configuration drift, and technical debt through structured governance, best practices, and ongoing oversight.

Access to Salesforce expertise

Leverage experienced Salesforce professionals without the cost and complexity of building and maintaining a full in-house team.

Scalable support model

Scale support up or down based on demand, releases, and business initiatives while maintaining predictable costs.

Aligned with your business goals

Ensure Salesforce enhancements and configurations continue to support real operational and reporting needs.
We meet you where you are

Discovery

Clarify your Salesforce environment needs

Assess current system health and define ongoing support requirements.
Platform audit & optimization assessment
Support scope & SLA definition
Service delivery model selection (Augmented/Co-Managed/Fully Managed)

Transition

Ready to hand over operations

Structured knowledge transfer and operational handover to your managed services team.
Access to specialized Salesforce expertise (admins, developers, architects)
Documentation & system configuration review
Service transition within 2-4 weeks

Optimization

Continuous platform improvement

Monitoring, maintenance, and incremental improvements of your Salesforce platform.
Proactive system monitoring & maintenance
Ongoing performance management & updates
Flexible support scaling as business needs evolve

Healthcare /

Life Sciences

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We deliver HIPAA-compliant healthcare solutions that improve patient care, streamline operations, and enable secure, efficient data management and analysis.

Fintech /

Financial Services

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From fintech startups to established banking institutions, we provide cutting-edge technology solutions to boost efficiency, compliance and customer experience.

Logistics /

Transportation

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Enhancing logistics and supply chain management with innovative software solutions that improve tracking, optimize routes, and ensure timely deliveries.

Software /

SaaS

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We craft high-performance, scalable software that drives innovation, improves customer engagement, and accelerates growth for businesses in the digital space.

Our services

Software Development
With deep expertise across modern technologies, architectures and programming languages, our agile development approach ensures speed, quality, and flexibility at every stage.
Custom software development
Unlock performance, scalability, and reliability with Custom Software Development. We design, create, deploy, and maintain software tailored to your business needs.
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Application development & modernization
Accelerate your digital transformation with Application Development Services. We design, build, and maintain custom web, mobile, and SaaS applications that deliver scalable, secure solutions.
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DevOps and platform engineering
Streamline software development, deployment, and maintenance processes, emphasizing automation, continuous integration, and delivery.
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Quality engineering
Elevate your software reliability with our comprehensive Quality Engineering services, ensuring flawless user experiences and robust performance.
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Cloud engineering & platforms
Enhance scalability and efficiency with Cloud Engineering & Platforms. We design and manage secure cloud architectures that modernize infrastructure and support continuous innovation.
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Blockchain solutions
Unlock efficiency, security and transparency with Blockchain Technology. From optimizing transactions to enhancing security, our tailored solutions drive innovation and tangible results.
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Product strategy & acceleration
Deliver technology that drives real business outcomes. Our ROI-driven framework ensures every feature is tied to measurable impact, giving leaders, boards, and investors clear visibility into how every dollar translates into business value.
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Data & analytics
Turn data into a strategic asset with modern data and analytics capabilities built for scale and decision-making. We design and evolve data platforms that support analytics, AI, and real-time insights.
Data strategy & architecture
Establish a scalable foundation for your data initiatives. We define data strategies and architectures aligned to business goals and long-term growth.
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Data engineering & pipelines
Build reliable, high-performance data pipelines that move and process data at scale to power analytics, reporting, and machine learning.
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Data migration
Migrate data securely across platforms and cloud environments while minimizing risk, downtime, and disruption.
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Data modernization
Modernize legacy data systems with cloud-native architectures and modern data platforms to improve performance and reduce technical debt.
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Business & decision intelligence
Enable faster, data-driven decisions with analytics and reporting tailored to business users, delivering clear and actionable insights.
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Data governance & compliance
Implement governance frameworks that ensure data quality, security, privacy, and compliance, without slowing innovation.
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AI solutions
Design and operationalize AI with confidence. We help organizations move from experimentation to production-ready AI through strategy, engineering, and governance.
AI strategy & governance
Define how AI fits into your business and risk landscape with strategies and governance frameworks that support scalability and compliance.
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Custom AI product development
Build AI-powered products tailored to your data and use cases, from generative AI applications to intelligent platforms.
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AI agents & intelligent automation
Automate complex workflows with AI agents that combine language models, logic, and integrations to improve efficiency.
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AI analytics, predictive insights & decision intelligence
Apply machine learning and advanced analytics to deliver predictive insights that support faster, more informed decisions.
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Machine learning engineering & MLOps
Deploy and operate ML models at scale with MLOps practices that ensure reliability, monitoring, and continuous improvement.
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AI-enabled software delivery (AI-augmented SDLC)
Accelerate software delivery using AI-assisted workflows to improve code quality, testing, and release velocity, without compromising governance or security.
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Salesforce services
Implement and optimize Salesforce platforms tailored to your business needs. We help teams improve customer engagement, automate workflows, and scale CRM capabilities.
Salesforce implementation services
End-to-end Salesforce implementation for B2B and D2C , delivering scalable, secure, and compliant solutions across healthcare, manufacturing, higher education, fintech, and other regulated, complex sectors.
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Salesforce managed services
Flexible Salesforce managed services that provide ongoing administration, development, optimization, and support, allowing your organization to scale efficiently while maintaining platform stability and performance.
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Salesforce consulting
Strategic Salesforce consultancy services to help your organization select and implement the right products, design optimal architectures, customize workflows, or integrate Salesforce seamlessly into existing enterprise ecosystems.
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Custom Salesforce development
Extend your platform capabilities through advanced automation, tailored business logic, customized user experiences, and data-driven analytics aligned to your unique requirements.
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Integration and data migration services
Secure and reliable Salesforce integration and data migration services, including pre-project consulting, data preparation, validation, and quality assurance to ensure accuracy and continuity across systems.
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Salesforce staff augmentation
On-demand access to experienced Salesforce professionals, including administrators, developers, analysts, architects, and UX specialists, to strengthen your team across Sales Cloud, Commerce Cloud, and more.
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Salesforce creative design services
Salesforce creative design services that combine discovery, strategy, solution architecture, and modern UI/UX principles to deliver intuitive experiences, maximizing long-term platform ROI.
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Salesforce testing services
Advanced Salesforce testing services that combine agentic AI and expert manual QA to validate complex configurations, integrations, and releases across highly customized, enterprise Salesforce environments.
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FAQs

Which problems do Salesforce managed services help solve?

This outsourcing model helps organizations maintain platform stability, respond quickly to business changes, reduce operational risk, and avoid the overhead of managing Salesforce internally.

How are managed services different from Salesforce implementation?

Implementation focuses on initial setup and deployment. Managed services provide ongoing support, improvements, and governance once Salesforce is live and in active use.

Do you support existing Salesforce environments?

Yes. We work with existing Salesforce implementations regardless of who built them, including environments with customizations, integrations, and multiple clouds.

How do you handle request intake and prioritization?

We establish clear intake, prioritization, and delivery processes based on business impact, urgency, and agreed service-level expectations.

How do you prevent configuration drift and technical debt?

We apply governance, documentation, and best practices to ensure changes are consistent, reviewed, and aligned with long-term platform health.

What is included in Salesforce managed services?

Managed services typically include administration, configuration updates, enhancements, integrations, issue resolution, release support, and ongoing platform optimization.

When should we consider managed services?

Managed services are a good fit when Salesforce is business-critical, requires frequent updates, or when internal teams lack the capacity to manage changes and maintenance consistently.

Can managed services support multiple Salesforce clouds?

Yes. We support environments across B2B & D2C Commerce Cloud, Sales Cloud, Service Cloud, Experience Cloud, and integrated Salesforce solutions.

How quickly can changes and issues be addressed?

Response times depend on the engagement model and service levels, but our goal is to provide predictable, timely support aligned with operational needs.

Can managed services scale as our needs change?

Yes. Our managed services model is flexible and can scale up or down based on releases, business initiatives, and platform complexity.

Get in touch

What our experts say

Organizations are moving beyond 'implement and walk away' to recognize that continuous optimization is essential for value delivery.

As systems grow more complex and businesses migrate to the cloud, they need dedicated expertise for everything from security reviews to workflow improvements.

Those that embrace this model see better adoption, cleaner data, and platforms that actually scale with business needs.
Alex Kolesnichenko
CTO at ForteNext

What our experts say

We've built our delivery model around one principle: get the right Salesforce talent in place fast, so your projects stay on track and your platform keeps performing.

Whether you need a single specialist to close a skill gap or a fully managed team to run your Salesforce environment, we deliver certified expertise that integrates seamlessly with your operations.

Speed matters - but so does getting it right the first time.
Maksym Koval
CDO at ForteNext

What our experts say

Custom Salesforce development isn't about adding complexity, it's about removing friction.

When we build with Apex, Lightning Components, and strategic integrations, we're creating workflows that move as fast as your business does.

We focus on scalable architecture, clean code, and solutions that actually get adopted, because technology should accelerate your business, not complicate it.
Ksenia Ganchuk
Senior Salesforce Developer

What our experts say

Agentforce is rewriting what's possible in Salesforce - turning CRM from a data entry chore into a strategic advantage.

But technology alone doesn't drive transformation. You need partners who understand how to deploy it, optimize it, and ensure your teams actually adopt it.

That's where ForteNext comes in. We don't just implement Salesforce, we make it work for your business.
Nadiya Kreynin
CEO at ForteNext