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Cases

Reducing Unplanned Maintenance and Delays

Helping a software company establish a more predictable release cycle with a remote test team

Reducing Unplanned Maintenance and Delays
Reducing Unplanned Maintenance and Delays

Client:
A homebuilding industry software vendor

Industry:
Software/SaaS

 

The Goal

Reduce defect escape rate and release delays

A homebuilding industry software developer struggled to maintain a regular release schedule without a dedicated testing team. Subject matter experts from customer support and sales teams were called upon to test monthly releases, putting a strain on the business. Their inexperience with testing led to preventable errors and inefficiencies.


The CIO worked with Forte Group before and trusted our ability to deliver. He partnered with us to establish a dedicated test team to relieve pressure on the business and improve their testing effectiveness.


The transition of the test function to a remote test lab was gradual and collaborative. Several members from our Eastern European team were embedded onsite with the client to build relationships and accelerate knowledge transfer to the remote team. After several months, the Forte Group team was prepared to assume full responsibility for testing of this business-critical application.

Over time, the team implemented a risk-based regression process that focused regression testing activities and reduced execution times. Some of the resulting improvements included:

  • Expanding and refactoring the regression test suite
  • Adding impact analysis to the release process 
  • Improving cross-functional communications
  • Providing real-time data on the regression test suite status and health

Top Obstacles

Incomplete Testing

Subject matter experts focused narrowly on specific workflows and missed critical test scenarios.

Unpredictable Release Cycle

Quality issues resulted in significant maintenance and release delays.

Outcome

Group 477 (1)

The client benefited from a more effective and efficient regression testing function while removing the impact on the business. Within six months of the transition of the test function to a managed services model, the rate of defects escaping to production was reduced by over 90%. In addition, release delays were eliminated. The impact of borrowing resources from business teams was also mitigated.
 
The client now has a high-performing, dedicated regression testing team for a predictable monthly budget. In addition to managing the regression testing, the outsourced team continuously works to improve all client testing practices.

Key Benefits

Improved Release Quality
Release quality as well as overall test coverage were improved.

Predictable Budgeting|
Outsourcing the test function offered the client a predictable release cadence at a predictable cost.

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