Client:
Global Provider of Automation solutions for Enterprise Business processes
Industry:
Software
Background
A global software provider needed to modernize its approach to delivering a critical SaaS product. Faced with rising operational costs and a growing backlog of development needs, the company partnered with Forte to transition product ownership and engineering practices — aiming for efficiency, agility, and improved product quality.
Initial Challenges
The SaaS product, a full-stack solution for automating key business processes, was initially managed by an internal team. As priorities shifted toward developing next-generation products, the existing solution needed sustained innovation and operational management. However, its internal stewardship had become costly, and innovation was slow.
Key pain points:
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High OPEX due to inefficient development cycles
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Fragmented ownership of product lifecycle phases
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Lack of agility and delayed feature rollouts
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Need for scalable support and release processes
Solution
Forte assumed end-to-end ownership of the product — from roadmap planning to release management. The transition included:
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Full knowledge transfer and onboarding of the product
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Stabilization of product quality and delivery pipelines
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Introduction of Agile methodologies and modern engineering practices
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Reorganization of feature teams to enable scalable delivery
The partnership was structured to allow the internal team to focus on new product innovation while Forte ensured continuous improvement of the current offering.
| Phase | Client | Forte |
|---|---|---|
| Research & Strategy | Business Goal Definition, Product Strategy | – |
| Value Assessment | Market Testing, Product Vision | – |
| Product Emergence | UX Design, Product Roadmap | Backlog Creation, Technical Feasibility, Solutioning |
| Product Development | – | Agile Ways of Working, Development, QA & Testing, Release Operations |
| Go to Market & Support | Product Marketing, Training, Support | Release Management, Tier 3 Support, Documentation |
Results and Added Value
- Agile Operating Model
Transitioned the product to Agile/Scrum with a single, prioritized backlog. - Operational Efficiency
Significant reduction in OPEX through leaner development and testing cycles. - Improved Product Quality
Stabilized release processes, automated QA, and introduced test coverage standards. - Scalable Support
Established customer support SLAs with streamlined documentation and onboarding.
