Cases

30% Efficiency Gain with AI-Powered Virtual Intake Specialist for Leading Healthcare Provider

By deploying an AI-powered Virtual Intake Specialist, we streamlined patient onboarding, verified data accuracy, and ensured intake.

30% Efficiency Gain with AI-Powered Virtual Intake Specialist for Leading Healthcare Provider
30% Efficiency Gain with AI-Powered Virtual Intake Specialist for Leading Healthcare Provider
 

The AI-powered Virtual Intake Specialist delivered a 30% efficiency gain and cut manual data entry by half, saving costs while freeing staff capacity for direct patient care.

 

  • 30% increase in operational efficiency
  • 50% reduction in manual data entry
  • Intake times shortened → higher patient satisfaction

 

Business Context

The provider’s traditional intake process created unnecessary friction for both patients and staff:

  • Time-Consuming: Manual entry slowed onboarding and tied up resources.
  • Error-Prone: Inaccuracies in forms created compliance risks.
  • High Costs: Administrative staffing consumed significant overhead.
  • Patient Frustration: Long waits and redundant forms hurt satisfaction.
  • Scalability Limits: Growth in patient volume strained intake workflows.

Solution

Forte Group designed and implemented an AI-powered Virtual Intake Specialist, integrated directly with the provider’s electronic health record (EHR) system.

Key components included:

  • Automated Form Processing: Digital intake forms captured and validated data instantly.
  • Data Accuracy Verification: AI cross-checked for errors, reducing compliance risk.
  • EHR Integration: Direct system updates eliminated duplicate entry.
  • Conversational Assistance: Guided patients through intake in real time.
  • Staff Feedback Loop: Continuous iteration improved usability and reliability.

 

Results & Value Delivered

  • 30% increase in operational efficiency
  • 50% fewer manual data entry tasks
  • Staff redeployed to patient care instead of clerical work
  • Improved patient satisfaction with faster, simpler onboarding
  • Reduced administrative costs while scaling intake for growing patient volumes
  • Improved compliance and accuracy in patient records

 

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