All-digital mortgage company accelerates claim processing with a state-of-the-art platform Forte Group
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All-digital mortgage company

Enhanced InsurTech app drives 3x sales growth
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All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Taking your business online is a challenge, and the mortgage industry isn’t the most digital-friendly to begin with. But an Illinois-based mortgage originator has overcome struggles traditionally associated with online loan applications and was on its path to digital transformation.
Founded in 2001 as an Illinois-based mortgage originator, the Company operated across 13 states and expanded into the wholesale channel in 2008. In 2017, the Company announced a strategic hiatus due to the oversaturated lending market and slipping lending standards. Today, the Company switched to a technology-driven model and is back with a custom and fully-owned robust document processing CRM system.

A custom and
fully-owned robust document processing CRM system

Client:
An online mortgage originator

Industry:
Financial services

Project duration:
September 2019 — ongoing

Technology and Platforms:
React/Redux (thunk middleware), “Fuse” React Template Cypress E2E Tests, .Net Core, EF Core, SQL Azure, Azure Functions, Azure Service Bus

Background

  • The crux of the matter was the inability to accept and process complex borrowers’ data, and track the application journey to the bank and back to the claimant.
  • The business-essential operations were scattered all over multiple add-ons that clogged workflows both ways.
  • The third-party SaaS system the brand adopted earlier to collect and process claims was no longer cost-effective and didn’t satisfy the growing business needs.
  • The second hurdle involved a lack of concise UI and coherent architecture in the legacy solution, making it functionally inconsistent.
  • The product’s leadership team communicated their vision of the desired product based on what their experience with the previous system lacked.
  • Forte Group assembled a team of software development professionals with cross-disciplinary skills to collaborate and put forward a plan to design the solution’s infrastructure.

Results achieved

  • The speed of processing a single claim has increased by 20% thanks to redesigned system architecture and fixed UI inconsistencies.
  • The JavaScript-powered server-side rendering accelerated server response and cut maintenance costs thanks to a fully-owned solution.
  • Forte development team created a tool for storing, managing and editing legal documents on the Company’s internal portal, making document handling partially automated
  • Platform users can now add custom fields, edit their contents and assign various asset types, bonds, and ownership from a single dashboard.
  • Forte Group integrated a number of lead generation and sales automation tools into the platform for uninterrupted and streamlined client management.
  • Loan borrowers can benefit from the aggregator search to browse mortgage proposals from thousands of vendors and find the most suitable offers.

Business challenges:

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Cover the demand for both B2B
and B2C domains

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Bring together local and national-wide brokers and individuals seeking loan application assistance

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

To enable broker partners and loan originators to operate efficiently on the platform in a fully customizable workspace

Featured-based challenges:

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Accept and process complex borrowers’ data, and track the application journey to the bank and back to the claimant within a short time frame

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Cut application processing time by streamlining borrowers’ data validation with a robust document management system and optimized submission forms

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Provide top-notch user experience in both customer-facing and admin-facing interfaces

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Unclog workflows both ways for business-essential operations that are scattered all over multiple add-ons

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Eliminate resource-intensive dependencies on third-party applications and integrations, empowering the company to fully own the solution

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

“Given the team’s rapid expansion since last year and the immense trust the company put into Forte Group’s engineering, we’ve been able to build a product that is competitive and of great quality. We were not only focusing on the technical side of the project, but also designed the solution to be customer-first and maintainable”.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Maksim Paseniuk
Team Lead at Forte Group

Solution highlights

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

A more intuitive and more error-proof process of applying from the customer-facing point of view.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

A single admin panel with unified access to data like pending loans, claims, bank-claimant communication, and analytics.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Effective in-platform asset management for the loan approvals to arrive on time.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

The legacy code restructuration allows the implementation of new features and ensures greater system stability.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

The JavaScript-powered server-side rendering was introduced for the faster server response and minimal regular maintenance.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Custom fields, editable contents with various asset types, bonds and ownership from a single dashboard, available to platform vendors.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

A full-fledged corporate portal connected to a CRM with document management software built from scratch, using an advanced cutting-edge technology stack.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

A tool with a concise UI for storing, managing and editing legal documents on the platform’s internal portal, making document handling partially automated.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

The system’s verification of users’ initial input using technologies such as machine learning and character recognition to highlight inconsistencies and typos before the application is submitted.

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

The integration of several lead generation and sales automation tools into the platform, enabling uninterrupted and streamlined client management.

Case study benchmarks

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

The speed of processing a single
claim has increased by 20%

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Smart document processing
automated a few processing steps

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Reliable and more maintainable
customer-facing website

All-digital mortgage company accelerates claim processing with a state-of-the-art platform

Maintenance costs
cut by 28%

Ramp up your business capabilities with Forte Group

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