Client:
Global Provider of Automation solutions for Enterprise Business processes

Industry:
Software

Background

A global software provider needed to modernize its approach to delivering a critical SaaS product. Faced with rising operational costs and a growing backlog of development needs, the company partnered with Forte to transition product ownership and engineering practices — aiming for efficiency, agility, and improved product quality.

Initial Challenges

The SaaS product, a full-stack solution for automating key business processes, was initially managed by an internal team. As priorities shifted toward developing next-generation products, the existing solution needed sustained innovation and operational management. However, its internal stewardship had become costly, and innovation was slow.

Key pain points:

• High OPEX due to inefficient development cycles
• Fragmented ownership of product lifecycle phases
• Lack of agility and delayed feature rollouts
• Need for scalable support and release processes

Solution

Forte assumed end-to-end ownership of the product — from roadmap planning to release management. The transition included:

• Full knowledge transfer and onboarding of the product
• Stabilization of product quality and delivery pipelines
• Introduction of Agile methodologies and modern engineering practices
• Reorganization of feature teams to enable scalable delivery

The partnership was structured to allow the internal team to focus on new product innovation while Forte ensured continuous improvement of the current offering.

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Results and Added Value

• Agile Operating Model
  Transitioned the product to Agile/Scrum with a single, prioritized backlog.
• Operational Efficiency
  Significant reduction in OPEX through leaner development and testing cycles.
• Improved Product Quality
  Stabilized release processes, automated QA, and introduced test coverage standards.
• Scalable Support
  Established customer support SLAs with streamlined documentation and onboarding.
  
  

This strategic partnership enabled the client to refocus internal resources on innovation while ensuring the legacy SaaS product continued to evolve efficiently. Forte Group’s structured and Agile-led approach delivered measurable improvements in speed, cost, and product quality, unlocking long-term value.