RPA | Forte Group


Your trusted partner for Robotic Process Automation (RPA).
We deliver outcome-based RPA solutions that align with your business objectives.


  • Enhanced Efficiency and Productivity: RPA automates repetitive and time-consuming tasks, allowing employees to focus on more strategic and creative activities. By relieving employees from mundane tasks, organizations can significantly improve their overall efficiency and productivity, leading to higher output and reduced operational costs.
  • Improved Accuracy and Quality: RPA robots perform tasks with a high degree of accuracy and consistency, minimizing human errors and data discrepancies. This improved accuracy results in higher-quality outputs, reduced rework, and improved data integrity, positively impacting decision-making and overall business performance.
  • Cost Savings and Resource Optimization: RPA implementation can lead to cost savings by reducing the need for manual labor in repetitive processes. Organizations can optimize their workforce, deploying human resources where their skills and expertise are better utilized, and letting RPA handle routine, rule-based tasks.
  • Faster and More Responsive Operations: RPA can operate 24/7 without breaks or downtime, leading to faster and more responsive operations. Processes that were previously constrained by business hours can now be executed continuously, resulting in quicker response times to customer inquiries, faster service delivery, and improved customer satisfaction.

 RPA in numbers

  • Organizations that have piloted RPA expect, on average, a 9-month payback period while, in reality, the payback achieved by those that have implemented and scaled RPA has been 12 months. (Source: Deloitte Global RPA Survey)
  • On average, an RPA bot costs one-third of an offshore employee and one-fifth of an onshore employee. (Source: Gartner Research)
  • There is an expectation that robots could deliver a significant portion of current transactional activities. On average, the expectation is that 20% of FTE capacity could be provided by robots. (Source: Deloitte Global RPA Survey)
  • This expectation matches the reality of those that have already implemented RPA. In fact, those that have scaled RPA appear to have had such a positive experience that their expectations are even more ambitious: they believe that 52% of FTE capacity could be provided by robots. This can enable the human workforce to be redeployed to more value-adding activities. (Source: Deloitte Global RPA Survey)
  • RPA can reduce labor-intensive tasks by 80%. (Source: Automation Anywhere)
  • Top performers earned nearly 4x on their RPA investments, while other enterprises earned nearly double. (Source: Everest Group)
  • RPA can provide cost savings ranging from 20%–60% of baseline FTE costs for financial services.
  • By 2024, endpoint analytics and automation will help digital workplace service staff shift 30% of time spent on endpoint support and repair to continuous engineering. (Source: Gartner Research)
  • 85% of respondents report that RPA met or exceeded their expectations for non-financial benefits such as accuracy, timeliness, and flexibility. (Source: Deloitte Global RPA Survey)
  • More than 50% of C-level executives using intelligent automation have identified key operational processes that can be augmented or automated using AI capabilities. (Source: IBM)

RPA Implementation cycle

  • Assessment and Planning: In this stage, the organization identifies potential processes suitable for automation. The RPA team collaborates with process owners and subject matter experts to assess the feasibility and benefits of automation. They analyze the processes, determine the potential ROI, and prioritize which processes should be automated first based on criteria such as complexity, volume, and impact on business goals.
  • Design and Development: Once the processes are selected for automation, the RPA team designs the automation workflow in detail. They define the sequence of steps the RPA bot will follow, including data inputs, decision-making criteria, and actions to be taken. During development, the RPA bot is configured using specialized RPA tools and, if required, custom scripts are developed for specific tasks or integrations.
  • Testing and Validation: After the RPA bot is developed, it goes through rigorous testing to ensure its functionality and reliability. Various tests are performed to validate the bot’s accuracy, exception handling, and adherence to business rules. Testing is critical to identify and fix any bugs or issues before deploying the RPA bot in a live environment.
  • Deployment and Integration: Once the RPA bot has successfully passed testing and validation, it is deployed into the production environment. The bot is integrated with existing systems and processes to perform the automated tasks. Proper scheduling and orchestration of the RPA bots are established to ensure smooth and efficient execution.
  • Monitoring and Maintenance: After deployment, the RPA bot requires ongoing monitoring and maintenance. The RPA team monitors the bot’s performance, ensures it operates smoothly, and addresses any issues that arise promptly. Regular updates and enhancements are made as needed to optimize the bot’s performance and keep it aligned with changing business requirements.

RPA Don’ts

Don’t Automate Poorly Defined Processes:  
Avoid automating processes that are poorly defined, subject to frequent changes, or highly complex, as they may lead to difficulties and inefficiencies.

Don’t Ignore Change Management:
Avoid neglecting change management efforts, as it may result in resistance to RPA and hinder successful implementation.

Don’t Forget to Plan for Scalability:
Plan for long-term scalability and expansion of RPA initiatives to accommodate growing automation needs.

Don’t Overlook Process Optimization:
With drop-off points refrain from automating processes without first optimizing them, as this may lead to automating inefficient or unnecessary steps.

Don’t Rely Solely on RPA:
Don’t consider RPA as a standalone solution. Instead, integrate it with other technologies and solutions to optimize processes.

Don’t Neglect Continuous Improvement:
Avoid complacency and continuously seek opportunities for improvement and optimization of RPA processes.

Don’t Disregard Security and Compliance:
Don’t overlook security and compliance requirements when implementing RPA, as this may lead to data breaches or legal issues.