Client:
Global Provider of Automation solutions for Enterprise Business processes
Industry:
Software
A global software provider needed to modernize its approach to delivering a critical SaaS product. Faced with rising operational costs and a growing backlog of development needs, the company partnered with Forte to transition product ownership and engineering practices — aiming for efficiency, agility, and improved product quality.
The SaaS product, a full-stack solution for automating key business processes, was initially managed by an internal team. As priorities shifted toward developing next-generation products, the existing solution needed sustained innovation and operational management. However, its internal stewardship had become costly, and innovation was slow.
Key pain points:
High OPEX due to inefficient development cycles
Fragmented ownership of product lifecycle phases
Lack of agility and delayed feature rollouts
Need for scalable support and release processes
Forte assumed end-to-end ownership of the product — from roadmap planning to release management. The transition included:
Full knowledge transfer and onboarding of the product
Stabilization of product quality and delivery pipelines
Introduction of Agile methodologies and modern engineering practices
Reorganization of feature teams to enable scalable delivery
The partnership was structured to allow the internal team to focus on new product innovation while Forte ensured continuous improvement of the current offering.
| Phase | Client | Forte |
|---|---|---|
| Research & Strategy | Business Goal Definition, Product Strategy | – |
| Value Assessment | Market Testing, Product Vision | – |
| Product Emergence | UX Design, Product Roadmap | Backlog Creation, Technical Feasibility, Solutioning |
| Product Development | – | Agile Ways of Working, Development, QA & Testing, Release Operations |
| Go to Market & Support | Product Marketing, Training, Support | Release Management, Tier 3 Support, Documentation |